Return Information
This return policy only includes webshop orders. If you want to know more about the return policy regarding your Yearly subscription, we refer to the Natural Cycles Terms of Use.
When you make a purchase, you accept our Policies and Terms in its entirety, so please read all before you make a purchase.
Send your return request to info@naturalcycles.com with your errand and an address will be given to where the returns are done.
1 The return must be done within the 14 day return period, this does not include digital products such as the Natural Cycles subscriptions and gift cards. The right of return is counted from the day you received the last item/items in your order.
2 Due to health and hygiene reasons, products with a broken seal are not covered by the right of return, nor are intimate products such as vibrators, condoms, sanitary products, and pelvic floor trainers.
3 In order for the return to be covered and to be eligible for a refund, the items must be returned in the unbroken, undamaged and unlabeled original packaging - this meaning the product packaging. Pack the items in such a way that no damage can occur during shipping. You as a customer is responsible for the items until they are returned and reach us.
4 If a refund should be made, it will be done within 15 days of us receiving the item, we will keep you update by email.
5 When having a complaint, you have the right to do so within in 3-years of the purchase. In order to claim the right of complaint, you as the customer have to prove that the defect on the item was present at the time of purchase. This does not include digital products such as Natural Cycle subscriptions or gift cards. The complaint must be done within a reasonable time after you notice or should have noticed the error.
6 If other measures cannot be made on the product and an equivalent item is not available, a refund may be made. Any refund of the item and shipping will be made within 15 days from the date of the decision.
Last updated: May 22nd, 2018